SUPPORT AND MAINTENANCE
Technical support throughout the life of your installation
A plant’s requirements change as equipment is used and production demands evolve. TecAIRE’s after-sales service helps you resolve incidents, plan interventions and manage the spare parts required for your installation.
Installation and commissioning
Technical support during the installation and start-up of TecAIRE equipment, including a review of its operation and integration into the production line.
Issue resolution
We analyse the equipment information and the symptoms of the issue to guide the diagnosis and define the required action.
Maintenance and inspection
We review the condition and operation of the machinery to identify maintenance and component replacement requirements.
Spare parts for TecAIRE equipment
We help you identify and order the correct spare parts according to the model, serial number and configuration of your equipment.
Technical interventions
We coordinate the work of our technical staff and, where appropriate, approved local technicians according to the installation requirements.
Warranty management
We handle warranty enquiries and requests for TecAIRE equipment in accordance with the conditions applicable to each supply.
KNOWLEDGE OF YOUR MACHINERY
Technical support connected to TecAIRE engineering
Knowledge of a machine’s design and configuration helps us analyse its operation. Our Technical Support Service works in coordination with TecAIRE’s technical departments to assess the requirements of each piece of equipment.
This collaboration enables us to consider both the machine and its relationship with the rest of the installation when assessing an issue or preparing an intervention.
SUPPORT REQUEST
What information do we need to process your enquiry?
To help us review your request, please send the following information:
01. Equipment identification
Provide the model and serial number. If available, attach a photograph of the identification plate.
02. Description of the issue
Describe the issue, when it occurs and any recent changes in the equipment or process.
03. Photographs and alarm messages
Attach images of the equipment or affected component and any alarm messages displayed on the control screen.
04. Contact details and location
Include the company name, installation location and contact details of the person with whom we can coordinate support.
TECAIRE INDUSTRIAL EXPERIENCE
Since 1978
Experiencia industrial
More than 600
instalaciones
37
países
5
Continentes
Do you need technical support for your TecAIRE equipment?
Contact our Technical Support Service with questions about the operation, maintenance or spare parts of your machinery for processing coffee, cocoa and other food products.
Tell us which equipment you have and what support you need so that we can review your request and advise on the next step.