With experience and know-how, TecAIRE has been acquiring more and more customers and consolidating its position in different markets over time. Our customer relationships have always been one of our top priorities. Over the years, at TecAIRE, we have continuously worked to ensure that our customers are completely satisfied with our products and services.
With our long history in the field of industrial coffee and cocoa products, we have a large portfolio of customers who keep on relying on us year after year. This is because we understand the specific requirements of our customers. We help them to achieve their coffee and cocoa production targets in different processing formats. In addition, we work hard to build solid and lasting relationships with them.
We always seek to enhance and consolidate the relationship with our customers. For this reason, we have a customer service and technical service to assist and help our customers at all time in any aspect in which we can provide assistance.
Each of our client relationships represents a challenge to enrich and increase corporate knowledge.
Our relationship with our customers has been fundamental to the success of our company over the years. Nowadays we keep working hard to make sure that customers are always satisfied with our products and services.
TecAIRE is the official supplier for:
Multinational, regional and family firms
Clients special cases
Discover some of the TecAIRE success stories and find the inspiration you need for your new project with us.
For 44 years, whether they are large or small agri-food companies located anywhere in the world, who need to integrate a roasting or grinding process for the production of their final product, have been able to rely on TecAIRE industrial installations.
Special cases
The project consisted of modernising roasting and grinding processes in an end-product processing plant in one of the most prestigious green coffee mills in the whole of Latin America. Knowledge of the raw material, green coffee, was unsurpassed, and the end goal of the quality of the final product, roasted coffee, was perfectly defined and maximum quality demanded. The challenge was to find suitable technology and methods to achieve this simply and efficiently. Two parallel projects were created: one for coffees for export, and the other for coffee to be consumed locally. Bespoke versions of the TNA and TTA roaster range and TEC-ROLL grinders were used. The toasting and grinding plant was modernised and processes automated, resulting in maximum final product quality, bringing production methods in line with the rest of the Group. The toasting and grinding plant is currently on of the most modern in Latin America and is the benchmark for future Group projects.”SEGAFREDO ZANETTI GROUP (Costa Rica – Central America – Coffee)
The project consisted of a completely new roaster, which enlarged an existing processing line, so the new line was much more versatile than the existing line, handling products that were much more difficult to process. The challenge was to manufacture a new product without reference to other producers with other equipment, as the process was completely novel, based on cocoa nibs and powder. The new roaster had to be larger than any manufactured before, producing up to 6,000 kg/h, 24 hours a day. The combination of our engineering department’s expertise and the client’s product knowledge enabled all of the objectives to be achieved. Continuing excellent results are guarantees with the JCP cocoa roasting range, which was created out of this project and is now used in projects in other countries.NETHERLAND (Spain – Europe – Cocoa)
The project was to build a roaster that could process nuts, seeds and cereals, using extremely versatile and modern systems to precisely replicate very traditional products. The Middle East is an extremely demanding region for dried nut, seed and cereal production, as their dietary and religious traditions are based on these. Automation and flexibility in the design of the new CRG roaster meant that it could adapt to air flows, operating temperatures and synchronisation speeds to precisely replicate traditional processes using the most modern technology possible, ensuring food safety and process reliability. Today, this technology is applied on a larger scale in many countries in the region. The new technology has enabled these products to be exported between countries in the Gulf area, while complying with strict international food regulations in full.AL DAHRA (United Arab Emirates – Middle East – Cereals)
The project was very ambitious and demanding, as it consisted of modernising roasting equipment already in use to comply with the strict environmental standards that the Group wanted to implement in all their factories worldwide. This meant that processes in each of these factories and their relation to the end product had to be understood, although these often varied between factories. Operations in each facility also had to be investigated, and all this information brought together to create a standard, homogeneous solution that could be used in any roaster in the Group, for any end product. The most susceptible equipment was modernised in a very short timescale, causing significant energy savings and reducing atmospheric emissions dramatically, with the investment in time and money optimised to the maximum. Thanks to the ABC-Tex project, other similar international groups adopted the same environmental model, which is now the international standard.NESTLÉ GROUP (America – Europe – Asia – Africa – Quality and Processes)